Self Storage Marylebone Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Marylebone provides storage units and related services, including services used in connection with removals and transportation of goods. By making a booking, paying a deposit or using our facilities or services, you agree to be bound by these Terms and Conditions.
References to we, us and our mean Self Storage Marylebone. References to you and your mean the customer entering into an agreement with us. These Terms and Conditions apply to consumer and business customers unless expressly stated otherwise.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of storage and any related services.
Facility means the premises where storage units and associated areas are located.
Unit means the individual storage space or container allocated to you under the Agreement.
Goods means any property that you store or intend to store in the Unit or otherwise bring onto the Facility.
Removal services means any loading, unloading, handling or transportation assistance which may be arranged to move Goods to or from the Facility.
2. Scope of Services
We provide access to storage units for the storage of Goods for an agreed period and at an agreed price. In some cases we may arrange or coordinate removal-related services with you, such as assisting with access for removal vehicles, loading or unloading support, or short-term holding areas for Goods as part of a move.
The Agreement does not constitute a contract of safe custody. You remain responsible at all times for your Goods and for ensuring that they are properly packed, secured and insured. We do not accept any responsibility for the suitability of the Unit for particular Goods, other than as required by law.
3. Booking Process
3.1 You may make a booking for a Unit or related services by visiting our Facility or by using any booking method we make available. A booking is only confirmed when we have accepted it and you have paid any required deposit or advance payment.
3.2 At the time of booking, we may ask you to provide proof of identity and address, as well as details of whether you are acting as an individual or on behalf of a business. We may refuse a booking if you do not provide satisfactory information or if we reasonably believe that the proposed use would breach these Terms and Conditions or any legal or regulatory requirement.
3.3 Any estimated start date and duration of storage or removal-related services will be agreed at the time of booking. While we will use reasonable efforts to meet the requested dates and times, all dates and times are subject to availability and operational constraints.
3.4 You must inform us promptly of any change to your contact details. We will rely on the last contact details you provided as the correct details for notices and communications.
4. Duration and Renewal
4.1 The Agreement begins on the start date specified in your confirmation and continues for the initial period agreed between us.
4.2 At the end of the initial period, the Agreement may continue on a rolling basis, typically month to month, unless and until terminated by either party in accordance with these Terms and Conditions.
4.3 We may amend the charges or other terms applicable to any renewal period by giving you reasonable prior notice. Your continued use of the Unit after the effective date of any change will constitute your acceptance of those changes.
5. Payments and Charges
5.1 You agree to pay all storage fees, charges for any removal-related services, and any additional costs incurred under the Agreement in accordance with our current tariffs and the payment schedule agreed at the time of booking.
5.2 Unless otherwise agreed, storage fees are payable in advance. We may require a deposit or pre-authorisation. Any deposit is not interest-bearing and may be applied towards unpaid sums or costs at the end of the Agreement.
5.3 Payment methods will be as notified by us from time to time. You must ensure that any payment details you provide are valid and that sufficient funds are available on or before each due date.
5.4 If you fail to pay any amount due on time, we may charge interest on the overdue amount at a reasonable rate from the due date until payment is received in full. We may also charge late payment fees, administrative fees and reasonable costs of debt recovery.
5.5 In the event of non-payment, we may, after giving any notices required by law, exercise a lien over the Goods in the Unit and may restrict your access to the Facility until all outstanding sums are paid. If the debt remains unpaid, we may sell or otherwise dispose of the Goods in accordance with applicable law and apply the proceeds towards the outstanding sums, costs and charges. Any surplus will be held for you, subject to lawful deductions.
6. Access and Security
6.1 Subject to payment of all sums due, you will be granted access to the Unit and the Facility during our normal access hours or as otherwise agreed. We may vary access hours from time to time for operational or security reasons.
6.2 You are responsible for ensuring that your access devices, such as keys, codes or fobs, are kept secure and not shared with unauthorised persons. You must inform us immediately if you suspect that any access device has been lost, stolen or compromised.
6.3 We may require proof of identity before allowing access to the Facility or Unit. We may refuse access to any person who cannot verify their identity or who we reasonably believe is not authorised by you.
6.4 For security and operational reasons, we may operate CCTV or other monitoring systems at the Facility. Any such monitoring will be conducted in accordance with applicable data protection laws.
7. Use of the Unit
7.1 You must use the Unit solely for the purpose of storing Goods and must not use it for residential purposes, business operations conducted from within the Unit, or any illegal or prohibited activity.
7.2 You must not store in the Unit any items that are hazardous, illegal, explosive, flammable, perishable, alive, or otherwise unsuitable for storage, including but not limited to gas cylinders, chemicals, fuels, firearms, munitions, illegal substances, waste or any items that emit fumes, odour or noise.
7.3 You must ensure that all Goods are clean, dry and properly packaged. You must not cause or allow any damage to the Unit or the Facility and must keep the Unit clean and tidy. Any repairs or cleaning required as a result of your use may be charged to you.
7.4 You must not install fixtures, make alterations, drill into, paint or otherwise modify the Unit or Facility without our prior written consent.
7.5 You must comply with all rules and instructions relating to health and safety, fire safety, access, parking and operational procedures at the Facility, including those relating to the movement of removal vehicles and loading activities.
8. Removal Company and Transport Access
8.1 Where you engage a removal company or any third party transport provider to move Goods to or from the Facility, you are responsible for selecting, appointing and contracting with that provider. We do not accept any liability for the acts or omissions of such providers, even if we have provided general information about local services.
8.2 You must ensure that any removal vehicle accessing the Facility complies with our site rules and any access restrictions, including size, height and weight limits. You are responsible for any damage caused by removal vehicles or personnel acting on your behalf.
8.3 Loading and unloading must only take place in designated areas and in a safe and considerate manner. You must ensure that all aisles, exits and emergency routes remain unobstructed at all times.
8.4 We may assist with general guidance regarding timing and access for removals, but you remain responsible for coordinating your move and allowing adequate time for loading and unloading within access hours.
9. Cancellations and Changes
9.1 You may cancel a booking for storage or related services by giving us notice in accordance with the cancellation terms advised at the time of booking. Any applicable cooling-off rights under consumer law will be respected where you are a consumer and the law provides such rights.
9.2 Where you cancel within any agreed notice period, cancellation charges may apply, particularly where we have reserved a Unit for you or committed resources for removal-related assistance. Any such charges will be reasonable and proportionate to the costs we incur.
9.3 We may cancel a booking or terminate the Agreement immediately if you fail to make any payment when due, if you breach these Terms and Conditions in a material way, or if we reasonably believe that your use of the Unit or Facility is or may be unlawful, unsafe or detrimental to other users or our staff.
9.4 We may also cancel or suspend services where we are unable to perform them due to events beyond our reasonable control, such as severe weather, public emergencies or utility failures. In such cases we will aim to minimise disruption and may offer alternative dates or a fair adjustment or refund where appropriate.
10. Your Responsibilities
10.1 You are responsible for the accuracy of all information you provide to us and for updating us promptly if your circumstances or contact details change.
10.2 You are responsible for insuring your Goods against loss or damage, including fire, theft, flood and other risks. Our charges do not include insurance for your Goods unless expressly stated otherwise, and we do not accept responsibility for arranging such insurance on your behalf.
10.3 You are responsible for securing your Unit with an appropriate lock and for ensuring that it is locked whenever you are not present. We are not responsible for any loss arising from your failure to lock or secure your Unit.
11. Our Liability
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.
11.2 Subject to the above, our total liability to you for loss or damage arising under or in connection with the Agreement, whether in contract, tort including negligence or otherwise, shall be limited to a reasonable amount proportionate to the storage fees paid by you for the period in which the event giving rise to the liability occurred.
11.3 We are not liable for any indirect, consequential or purely economic losses, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings. We are not liable for any loss or damage to Goods except where such loss or damage is directly caused by our failure to exercise reasonable care and skill and is reasonably foreseeable.
11.4 We do not accept responsibility for any loss or damage arising from your or any third party's acts or omissions, including those of removal companies, transport providers or other persons you authorise to access the Facility.
12. Waste and Environmental Regulations
12.1 You must not abandon or dispose of unwanted items, packaging or waste in the Unit or elsewhere at the Facility, except in bins or areas specifically designated for such waste.
12.2 You must not bring to or leave at the Facility any regulated or hazardous waste, including electrical items or substances that require special handling or disposal, unless we have expressly agreed in writing and appropriate arrangements have been made in accordance with applicable laws.
12.3 If you leave any Goods or waste at the Facility after the end of the Agreement or in breach of this clause, we may remove, store or dispose of such items at your cost. We may charge reasonable fees for clearance, transportation and lawful disposal, including any environmental or regulatory charges we incur.
12.4 You agree to comply with all applicable environmental and waste management laws and regulations in connection with your use of the Unit and Facility.
13. Termination and Vacating the Unit
13.1 Either party may terminate the Agreement by giving the notice period agreed at the time of booking or, if none is specified, reasonable prior written notice.
13.2 On or before the termination date, you must remove all Goods from the Unit and the Facility, leave the Unit clean and in the same condition as at the start of the Agreement, and return any access devices issued to you.
13.3 If you fail to vacate the Unit on time, additional charges may apply at our standard rates or on a reasonable daily basis. We may also exercise our rights of lien and disposal after giving any notices required by law.
14. Data Protection and Privacy
14.1 We will process personal data about you in accordance with applicable data protection laws. This may include using your details for the administration of your Agreement, security, fraud prevention and legal compliance.
14.2 Your details may be shared with third parties where necessary for the performance of the Agreement, for debt collection, to comply with legal obligations or with your consent.
15. Changes to These Terms
15.1 We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practices or our services. Where changes materially affect your existing Agreement, we will give you reasonable notice.
15.2 If you do not agree to any material change, you may terminate the Agreement by giving notice before the change takes effect. Your continued use of the Unit after the effective date will be treated as acceptance of the revised Terms and Conditions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that, if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts if required by law.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 The Agreement constitutes the entire agreement between you and us in relation to the storage and related services, and supersedes any previous understandings or agreements, whether written or oral.
17.3 No failure or delay by either party in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.4 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided that this does not materially affect your rights under the Agreement.
