Terms and Conditions for Selfstorage Marylebone

These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Marylebone. By making a reservation, entering into a storage agreement, or using any unit, the customer agrees to be bound by these terms. They are designed to protect both the customer and the provider, and to ensure that the use of self storage remains lawful, secure, and well-managed. Please read them carefully before booking or placing items into storage.

The storage service is intended for lawful domestic and business use only. Customers must ensure that all items stored belong to them or that they have the right to store those items. The provider may refuse a booking, terminate access, or require the removal of goods where any term is breached or where the goods present a risk to health, safety, security, or compliance. Use of the service confirms acceptance of these conditions in full.

Booking process: A reservation may be made in person, online, by telephone, or through an authorised agent, subject to availability and verification requirements. The customer must provide accurate details including full name, address, contact information, and a valid form of identification if requested. The reservation is not confirmed until the provider has accepted it and, where applicable, the required deposit or first payment has cleared. Unit sizes are supplied as described at the time of booking, although the customer remains responsible for selecting a space suitable for their own needs. If a different unit is required on arrival, allocation is subject to availability and may involve a revised rate.

At the start of the storage period, the customer will be given access information and any relevant site rules. The storage agreement begins on the agreed date and continues for the period selected, or on a rolling basis if stated in the booking confirmation. The customer must check all booking details carefully, including the unit size, start date, charges, and any special conditions. The provider may rely on the details supplied by the customer and is not responsible for losses arising from inaccurate or incomplete information provided at the time of booking.

Payments must be made in accordance with the agreed billing cycle. Charges may include rent, administration fees, late payment fees, insurance charges if selected or required, padlock fees where applicable, and any other sums stated in the booking terms. Payment is normally due in advance, and the provider may take payment by debit card, credit card, direct debit, bank transfer, or another approved method. Where a payment date falls on a weekend or bank holiday, funds must still be received by the due date unless the provider agrees otherwise. If the customer fails to pay on time, the provider may suspend access, charge interest or administrative costs where permitted by law, and take further steps to recover the debt.

All prices are stated in pounds sterling unless otherwise specified. The provider may change charges by giving reasonable notice, particularly for ongoing storage arrangements. Any increase in charges will not affect amounts already paid for a fixed term unless the agreement expressly allows it. Customers should keep a copy of all receipts and statements. If a payment fails or is reversed, the customer remains liable for the outstanding amount and any associated bank or processing charges. Payments made by one party on behalf of another do not alter the identity of the customer under the storage agreement, and all obligations remain enforceable against the named customer.

Cancellations are subject to the notice period stated in the booking confirmation or, if none is specified, to a reasonable notice period before the storage start date. If the customer cancels before the start of the rental period, any refund will depend on the timing of the cancellation, the type of booking, and whether the unit was reserved exclusively. Administration fees, non-refundable deposits, or other non-recoverable costs may be retained where permitted. Where the service has already started, fees for the elapsed period remain payable and may not be refunded unless the provider agrees otherwise in writing.

If the customer wishes to end the agreement after storage has begun, written notice must be given and all goods removed by the agreed end date. The unit must be left empty, swept, and in a condition suitable for immediate reuse. Keys, fobs, access cards, or codes issued by the provider must be returned or deactivated as instructed. If the unit remains occupied after termination, further charges may apply at the prevailing rate until the unit is fully vacated. The provider may dispose of abandoned goods in accordance with the agreement and applicable law, and any disposal costs may be charged to the customer.

The provider may cancel the agreement immediately where the customer fails to pay, breaches these terms, stores prohibited items, or uses the premises in a way that is unlawful, unsafe, or disruptive. In such cases, the provider may restrict access, require removal of goods, and take reasonable steps to secure the unit and the wider facility. Any decision to cancel will be exercised fairly and in accordance with the contract and law. Where immediate cancellation is necessary, the customer may still be liable for unpaid charges, cleaning costs, repairs, enforcement expenses, and any losses caused by the breach.

Liability is limited to the extent allowed by law. The provider will take reasonable care in managing the facility and maintaining security measures, but the customer stores goods at their own risk. The provider is not responsible for loss, damage, or theft of stored items unless caused by the provider’s proven negligence or deliberate misconduct. Customers are strongly encouraged to maintain suitable insurance for the full replacement value of all items stored. Any insurance offered through the service is subject to its own terms, conditions, exclusions, and limits.

The provider does not accept responsibility for deterioration caused by the nature of the goods themselves, unsuitable packing, inherent vice, mould, corrosion, vermin, temperature changes, damp, or other conditions beyond reasonable control. Customers must ensure that items are properly packed, labelled, and stored in a way that protects them from foreseeable damage. The provider is not liable for business losses, loss of profit, loss of data, consequential loss, or indirect loss, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Customers must not store cash, high-value negotiable instruments, perishable goods, living creatures, weapons, illegal substances, hazardous chemicals, explosives, or any items that may endanger people, property, or the environment. The provider may inspect the unit where there is reasonable cause to suspect a breach, although no obligation to inspect is assumed. If prohibited goods are discovered, the provider may take any lawful action necessary, including removal, reporting to authorities, or termination of the agreement. The customer remains responsible for all resulting costs, damages, and losses arising from breach of these rules.

Waste regulations must be followed at all times. The storage unit and all surrounding areas must be kept free from rubbish, loose packaging, spillages, and discarded materials. Customers are responsible for removing all unwanted items, wrapping materials, pallets, and waste from the premises using lawful disposal methods. No waste may be left beside units, in corridors, in loading areas, or in communal bins unless those bins are clearly designated for that purpose. Bulky waste, electrical items, batteries, paint, oils, and other controlled waste must be disposed of in accordance with applicable UK waste rules and may require specialist handling.

The customer must not use the facility to abandon goods or to dispose of waste through storage. If waste, contamination, or illegal dumping occurs, the provider may charge the customer for cleaning, removal, disposal, deodorising, pest treatment, or remediation, together with any administrative expenses. Where waste presents a health or environmental risk, the provider may contact the relevant authorities and take urgent action without notice. The customer agrees to reimburse the provider for any loss, fine, penalty, or third-party claim resulting from their failure to comply with waste requirements.

Any item that is wet, leaking, odorous, infested, or likely to cause contamination must not be stored unless it has been made safe and is lawfully acceptable for storage. Customers must comply with all site instructions regarding recycling, loading bay use, vehicle parking, and the separation of waste from stored goods. The provider may refuse entry, suspend access, or require immediate clean-up where waste rules are ignored or where the condition of the goods creates an unacceptable risk to the facility or other users.

Access and use of the premises may be controlled by opening hours, security procedures, identity checks, alarms, locks, and monitoring systems. Customers must not share access credentials except with authorised persons acting on their behalf. The customer is responsible for all activity carried out using their access details and for ensuring that anyone entering the site under their authority complies with these terms. Any tampering with doors, locks, cameras, fire equipment, or security systems is strictly prohibited and may result in immediate termination of the agreement.

Customers must keep their unit locked whenever it is not in use and must supply a suitable padlock or use one approved by the provider where required. The provider may enter the unit in an emergency, to preserve safety, to carry out inspections permitted by law, or to enforce the agreement where necessary. The provider will normally try to give notice where practical, although notice may not be possible in urgent situations. The customer must promptly notify the provider of any change of address, contact details, or other information relevant to the storage agreement.

General conditions include compliance with all applicable laws and regulations, including health and safety obligations. The customer must not cause nuisance, obstruct access routes, interfere with other users, or use the premises for business activities that are unlawful or require permissions not obtained. Any failure by the provider to enforce a term immediately does not waive its right to enforce that term later. If any part of these conditions is found unenforceable, the remaining provisions will continue in full force. The provider may update these terms from time to time for legal, operational, or security reasons, provided reasonable notice is given where required.

Governing law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. Customers using the service in the UK are responsible for ensuring their own compliance with any separate legal or regulatory obligations that apply to their stored goods or business activities. In the event of a conflict between these terms and any booking summary, the specific written booking confirmation will prevail only to the extent that it does not contradict mandatory law or these core conditions.

By continuing to use the service, the customer confirms that they understand the nature of self storage, accept responsibility for their goods, and agree to pay all sums due under the agreement. The parties intend these terms to create a fair and transparent arrangement for storage services, with clear responsibilities for booking, payment, cancellation, liability, waste management, and lawful use. Customers are advised to review the terms before each new booking or renewal, as updated versions may apply to future periods of storage.

If you do not agree with these terms, you should not complete a booking or place items into storage. The provider reserves the right to refuse or withdraw the service where continued use would breach the agreement or place the facility, staff, or other customers at risk. These Terms and Conditions form the entire agreement between the parties regarding the storage service, subject to any rights that cannot be excluded by law.